Emberbrook Care Home

Emberbrook is a care home that provides nursing and accommodation for up to 68 residents. This report details the findings of a recent inspection by the Care Quality Commission (CQC). The inspection focused on five key areas to assess the quality of care provided. The home has made significant improvements since its last inspection, with many positive findings across the board. This summary highlights the key aspects of the inspection, offering insights into the resident experience, the effectiveness of care, and the overall management of the service.

On safety, the home ensures residents are protected from avoidable harm. While most areas were well-staffed, one unit experienced occasional staffing shortfalls due to directives to reduce numbers, which staff felt impacted interaction, especially with residents requiring hoist assistance. Recruitment processes are robust, and staff are trained to recognise and report abuse, with residents feeling safe and respected. Risk assessments are in place, with appropriate equipment and measures to prevent harm, and medication management systems are secure. Infection control practices are also well-assured, with effective PPE use and a strong focus on hygiene and outbreak prevention.

In terms of how effective the care is, residents generally feel staff are well-trained, receiving thorough induction and regular refresher training. The service now operates fully within the principles of the Mental Capacity Act, ensuring residents' consent is sought and respected, with appropriate authorisations for any restrictions. Residents are supported to maintain a balanced diet, with choices offered and staff encouraging them to eat. The environment is adapted to meet residents' needs, with suitable equipment and comfortable communal spaces. Staff work collaboratively with health professionals to ensure residents receive timely and effective care, with their well-being significantly improved.

Regarding caring practices, residents feel staff are kind, attentive, and treat them with respect, knowing them as individuals. They receive person-centred care that has improved their lives. Residents appreciate the attention from staff and the input from healthcare professionals. They feel well-known and that their needs are prioritised. Relatives also shared positive views, noting the kindness and attentiveness of the staff.

In relation to how responsive the service is, residents know how to raise concerns and feel their views are heard through meetings. The home supports residents in having maximum choice and control over their lives, using the least restrictive approach. Relatives found communication from management good, and resident meetings positive. The home has adapted well to national guidance regarding visiting, allowing unrestricted family contact.

Finally, concerning how well-led the service is, the registered manager has a clear vision and is actively implementing improvements. Governance arrangements are strong, with regular quality monitoring. The manager has identified areas for development and works effectively with external health and social care professionals to enhance resident experiences. While staff sometimes gave mixed feedback on staffing levels, the manager acknowledged this and aimed to address it with the provider, indicating a proactive approach to improving the service.