Farnworth Care Home

This report summarises the findings of a recent inspection of Farnworth Care Home. The inspection reviewed how well the home keeps residents safe and how effectively it is managed. It found that significant improvements have been made since the last inspection, addressing previous concerns and leading to a much improved overall assessment of the service. The report details the positive changes in key areas such as safety protocols, staff support, and leadership.

On safety, the home has put in place robust systems for managing medicines, with staff demonstrating a good understanding and accurate record-keeping. People feel safe and protected from abuse, with clear safeguarding procedures and staff well-trained to report concerns. Risk assessments are thorough, ensuring residents with specific dietary needs receive appropriate support and that premises and equipment are regularly checked for safety. Infection control measures are effective, with staff using personal protective equipment appropriately.

In terms of how effective the care is, the report indicates that care plans are personalised and effectively identify and manage risks. Residents receive their medication as prescribed, and where covert administration is necessary, clear guidance is followed. The home ensures that people requiring modified diets receive them as planned.

Regarding how caring the service is, residents reported feeling well looked after, with staff understanding their individual preferences and lifting their spirits. The home actively encourages residents to personalise their rooms with their belongings. Relatives praised the staff's efforts in maintaining contact and providing regular feedback, especially throughout the challenges of the pandemic.

In terms of how responsive the service is, people's care records are detailed and kept up-to-date. The home ensures residents can maintain contact with their families through various means, including video calls. Residents have representatives who meet regularly with the manager to provide feedback and raise important issues. Staff are trained to understand and support residents' specific cultural needs.

On how well-led the service is, the management team has implemented effective auditing and analysis systems to identify and manage risks and drive improvements. Staff feel well supported, with access to ongoing training and clear understanding of their roles. The provider is proactive in reporting incidents and concerns to relevant bodies, and there is a positive culture that is person-centred and open. Relatives and external professionals have commended the management team's proactive approach, especially in their collaboration during the pandemic.