Fernlea

This report from the Care Quality Commission (CQC) provides an overview of Fernlea care home following a recent inspection. The inspection reviewed the safety, effectiveness, caring nature, responsiveness, and leadership of the service. Overall, significant improvements have been noted since the previous inspection, addressing past concerns and demonstrating a commitment to providing good quality care. The report highlights positive changes in management practices and resident well-being.

On safety, the home has made substantial improvements. They have addressed previous risks associated with medicine management and have robust infection prevention and control practices in place, ensuring residents are protected from harm. Staff recruitment processes are thorough, and residents generally feel safe and well-supported by staff availability, although there was a recommendation made regarding the secure storage of potentially harmful substances and the management of certain medicines.

In terms of how effective the care is, Fernlea now consistently achieves good outcomes for residents. An electronic care recording system has been implemented, which staff find valuable for comprehensive resident information. Residents receive well-assessed care plans that reflect their needs and choices, and they are well supported with nutrition and hydration, with staff being attentive to individual preferences.

Regarding the caring aspect, residents and their relatives consistently provided positive feedback, indicating they feel well cared for. Staff are described as responsive and attentive, and residents are supported to maintain their independence and dignity. Feedback suggests a positive and supportive environment where residents' individual needs and choices are respected and actively accommodated.

The service's responsiveness to residents' needs has also been positively reviewed. Residents are supported to access healthcare professionals in a timely manner, and the home works effectively with external agencies to ensure consistent and timely care. The home has also adapted its environment and practices to meet residents' needs, including supporting visitors safely and ensuring good mobility access.

Finally, on how well-led the service is, Fernlea has demonstrated strong leadership and a commitment to continuous improvement. A clinical lead has been appointed to enhance managerial oversight, and new auditing systems are in place to monitor care quality. The management team is transparent in their dealings with residents, staff, and regulatory bodies, and they actively address any issues that arise to ensure the highest standards of care.