Firtree House Nursing Home

This report from the Care Quality Commission (CQC) offers an overview of Firtree House Nursing Home based on an inspection conducted on February 9, 2022. The inspection focused on infection prevention and control measures, as well as the overall safety and effectiveness of the care provided. The findings highlight the home's commitment to maintaining a safe and hygienic environment for its residents and staff, particularly in response to the ongoing COVID-19 pandemic. It details the practices in place to manage risks and ensure compliance with current guidelines, providing families with insights into the home's operational standards.

In terms of safety, Firtree House has implemented robust infection control measures. The premises are kept clean and well-maintained, with enhanced cleaning schedules for high-touch areas and readily available hand sanitiser and PPE for staff. Visitors are managed in line with government guidance, and processes are in place to safely admit new residents. The home also ensures effective and safe use of personal protective equipment and provides access to testing for residents and staff.

Regarding the effectiveness of the care, staff have received up-to-date training in infection prevention and control and consistently apply these practices. The registered manager actively engages with advice from external agencies, and updates on government policy are shared with both staff and families. The home has also maintained a testing program for staff and visitors in line with current guidelines.

The caring aspect of the service is demonstrated by the home's support for residents to see their families in a COVID-safe manner. Staff are trained to follow correct infection control practices at all times, ensuring the well-being of residents during visits.

In relation to responsiveness, Firtree House ensures that visiting is managed according to current government guidance, and family members are kept informed of any changes. The home also prioritises the safe admission of people to the service, adhering to relevant regulations.

Concerning how well-led the service is, the registered manager and senior leadership team actively support staff in delivering good daily care. They have implemented measures to mitigate risks associated with COVID-19 related staffing pressures and consistently adhere to government guidance on visiting and vaccination requirements for staff and professionals.