Franklin House Limited

This inspection report for Franklin House provides an overview of the care home's performance in key areas. It focuses on the provider's readiness and adherence to infection prevention and control measures, particularly in light of the ongoing pandemic. The findings detail the home's practices and their effectiveness in ensuring resident and staff safety, as well as maintaining operational standards.

Regarding safety, the inspection confirmed that Franklin House effectively prevents the spread of infections. This includes robust measures for visitors, adherence to shielding and social distancing guidelines, and safe admission processes for new residents. The home demonstrates effective and safe use of personal protective equipment (PPE) and ensures regular testing for both residents and staff. Premises are maintained with good hygiene practices to promote safety, and policies are in place to prevent and manage infection outbreaks.

In terms of how effective the care is, the report highlights that the service has a robust screening procedure for visitors. This involves health questionnaires, temperature checks, and lateral flow COVID-19 tests, helping to minimise infection transmission.

Concerning how caring the service is, staff have been trained in infection prevention and control, including the correct use of PPE. The home ensures there is ample PPE available and staff were observed wearing it correctly.

On how responsive the service is, Franklin House has managed well through a recent COVID-19 outbreak. Staff actively helped residents stay connected with loved ones through phone, video calls, and social media, with some limited window visits also permitted.

Finally, regarding how well-led the service is, the home has kept its communal areas clean and well-maintained, with recent refurbishments creating pleasant spaces. Staff have received up-to-date training in infection prevention and control, and the service has a comprehensive approach to resident and staff testing and vaccination.