Garswood House Residential Care Home

This report details the findings from a Care Quality Commission (CQC) inspection of Garswood House Residential Care Home, which took place on October 24-25, 2018. The inspection aimed to assess the overall quality of care and whether the service meets essential standards of care. The home provides residential care and specialist dementia support for up to 40 older people. The inspection team spoke with residents, relatives, staff, and reviewed various records to gather information. The report covers five key areas: safety, effectiveness, caring, responsiveness, and leadership.

On safety, residents and their relatives reported feeling safe, and staff demonstrated a good understanding of safeguarding procedures. Staffing levels were found to be sufficient to meet residents' needs, and effective infection control measures were in place. Medicines were managed safely, though a minor point was noted regarding pharmacist consultation for covert medication administration.

In terms of how effective the care is, staff receive regular training and supervision to ensure they have the necessary skills. The home adheres to the Mental Capacity Act and Deprivation of Liberty Safeguards. Residents reported being satisfied with the food provided, and their nutritional and pressure care needs were well managed.

The service is described as caring, with staff observed to be kind, respectful, and knowledgeable about the people they support. Residents and their families spoke positively about the care received, and the home actively encourages resident involvement in its running.

Regarding responsiveness, care plans were detailed and regularly reviewed to ensure they met individual needs in a person-centred way. The home has a clear complaints procedure, and residents were positive about the activities offered.

The service is well-led, with robust systems for monitoring quality and effectiveness through regular audits. Residents and relatives felt the home was well managed and would recommend it, and staff meetings ensure open communication and shared input. While the report highlights many strengths, it also identifies areas for ongoing focus to ensure continuous improvement.