Glendale

Glendale is a care home providing accommodation and personal care for 57 residents, including those living with dementia. This inspection report reflects findings from the Care Quality Commission (CQC) following a visit in December 2018. The report generally highlights a consistently positive standard of care.

Regarding safety, residents and their families feel secure, with staff well-versed in safeguarding procedures and protocols for reporting abuse. Risk assessments are robust, covering areas like mobility and nutrition, and ensuring appropriate measures are in place to prevent harm. The home maintains adequate staffing levels to meet residents' needs, and medication administration is managed safely with proper recording and secure storage. Infection control practices are consistently applied, with premises kept clean and tidy.

On effectiveness, staff are well-trained and supported, demonstrating a good understanding of residents' needs. Nutritional and hydration requirements are consistently met, with staff accommodating individual preferences and dietary needs. Referrals to healthcare professionals are made when necessary, fostering effective communication and collaboration. Pre-assessments are thorough, ensuring that residents' needs can be met upon arrival, and the environment is adapted to support those with dementia, including personalised areas reflecting residents' interests. Staff are knowledgeable about the Mental Capacity Act 2005, ensuring residents' rights and liberties are protected.

In terms of caring practices, staff treat residents with kindness and respect, making them feel valued and important. Residents are supported to express their views, with regular care plan reviews involving residents and their families. Independence is encouraged wherever possible, with staff helping residents maintain life skills. Residents' privacy and dignity are consistently respected, even in sensitive situations. The home also supports residents' spiritual needs and preferences.

The service's responsiveness is evidenced by staff's deep understanding of residents' individual likes, dislikes, and needs, which is reflected in personalised care. Residents' rooms are made to feel homely and reflective of their tastes. While feedback on activities was mixed, with some residents desiring more personalised options, the home is actively seeking resident input to improve the activity timetable, including plans for more tailored and meaningful engagement.

Concerning leadership, the registered manager is approachable and has made marked improvements since their arrival, demonstrating a proactive approach to resident care and staff management. A warm and positive culture is evident, with residents, staff, and relatives feeling welcome and respected. The service actively involves residents, relatives, and staff in its running through surveys and feedback mechanisms, acting upon suggestions to drive continuous improvement, such as adapting the menu based on resident preferences and planning for new facilities like a library.