Godden Lodge Care Home

This CQC report for Godden Lodge Care Home details the findings of an inspection conducted on 28th June 2023. The inspection focused on assessing the service's performance across five key areas: Safe, Effective, Caring, Responsive, and Well-led. The report highlights significant improvements since the previous inspection, with the service no longer being in Special Measures. It provides an overview of the care provided, including personal and nursing care for individuals over 65, some with dementia and others requiring palliative or end-of-life care.

On safety, the home has robust arrangements in place to protect residents, including effective risk management and safe medication practices. While some relatives noted mixed views on staffing levels, the inspection found that the service was appropriately staffed to meet needs, and recruitment processes are thorough. Infection control measures are also strong, ensuring the safety of residents and visitors.

In terms of how effective the care is, Godden Lodge offers well-supported staff who receive appropriate training and supervision, contributing to positive outcomes for residents. The dining experience is highly praised, with nutritious meals provided and individual preferences accommodated, and healthcare needs are consistently met through collaboration with external professionals. The environment has also seen improvements, with redecoration and adaptations for dementia-friendly living.

Regarding caring practices, residents feel well-treated with kindness, dignity, and respect. Staff possess a good understanding of individual needs and preferences, fostering positive relationships. Care and support are personalised, ensuring people are involved in their care decisions, and their equality and diversity are respected.

In terms of responsiveness, the service ensures residents' social care needs are met, and a clear complaints and compliments system is in place. Robust quality monitoring is in operation, and feedback from relatives and staff regarding the new manager is very positive.

Concerning how well-led the service is, the report indicates that the home operates with clear oversight and a commitment to improvement. Effective systems are in place for learning from incidents and complaints, ensuring continuous development. The new management team has demonstrated a positive impact on the service's overall quality and direction.