Godfrey Olsen House

Godfrey Olsen House is a care service providing support for individuals in their homes and within the community. This inspection report reflects significant improvements made since the previous review, addressing areas that previously required attention. The current findings indicate a positive progression in how the service operates, with a focus on enhancing the safety, effectiveness, and leadership of care provided to residents. Overall, the report details a service that has actively responded to past feedback and is now demonstrating a more robust approach to its responsibilities.

Regarding safety, the home has made substantial improvements, particularly in fire safety measures which were previously a concern. Staff recruitment processes are robust, ensuring that individuals are appropriately vetted before starting work. While staffing levels are generally adequate to meet needs, there's a noted desire for additional staff to support more personalized activities. Medication management has also seen positive changes, with improved monitoring and action taken when temperatures fluctuate, although controlled drug audits were not fully in place at the time of inspection. Infection control practices have been strengthened, with staff showing increased proactivity, especially in light of current health guidance. Safeguarding procedures remain effective, with staff well-trained and confident in reporting any concerns.

In terms of how effective the care is, the service has demonstrated consistent improvement. Assessments of people's needs and choices are thorough, and care is delivered in line with best practice guidelines. Staff support has been enhanced, with improved supervision schedules and a higher percentage of mandatory training completed, leading to staff feeling better supported and equipped. There's a focus on enabling residents to develop life skills, such as cooking, and ensuring they maintain a balanced diet. The environment has seen decorative and maintenance improvements, including better accessibility features, although the building's original design as flats, rather than a purpose-built care home, remains. The service effectively liaises with healthcare professionals to ensure timely and appropriate support for residents' health needs. Mental Capacity Act assessments and Deprivation of Liberty Safeguards applications are being handled appropriately.

The service is well-led, with management demonstrating a thorough understanding of operations and a commitment to improvement. Staff feel empowered to raise concerns and have confidence in the leadership team's responsiveness. Action plans are in place for further development, and there is a clear staffing structure with defined roles. The provider is adhering to the duty of candour, being open and honest with people. The previous issues with monthly audits have been addressed, indicating stronger governance and oversight of the service's quality and regulatory compliance.