Orchard Gardens

Orchard Gardens is a residential care home that offers personal care for up to 48 individuals aged 65 and over, situated within the Bishopstoke Park retirement development. The home provides access to on-site amenities like a wellness centre and spa, a restaurant, and a shop. One floor is specifically designed for residents living with more advanced dementia. This inspection report from October 2019 found the service to be well-regarded, highlighting strengths across all key areas.

Regarding safety, residents reported feeling secure, with robust systems in place for medication management and risk assessment. Staff are recruited safely, and there are sufficient numbers to meet residents' needs. The environment was noted as being very clean.

In terms of how effective the care is, pre-admission assessments ensure the home can meet new residents' needs, and care plans are developed holistically. While most feedback on meals was positive, one resident experienced cold porridge and lunch on one occasion. Staff receive comprehensive training and support. The premises are purpose-built, with ongoing efforts to enhance their dementia-friendly appearance.

On the caring aspect, residents are supported in a person-centred way, respecting their individual needs and choices. Staff treat residents with respect and support them to maintain their independence and skills. Family involvement in care reviews is actively encouraged.

The service is responsive to residents' needs, with care plans reflecting individual preferences. Residents are consistently offered choices, and communication needs are met, with efforts made to provide information in accessible formats and through staff who speak different languages. A particular highlight is the focus on end-of-life care, with staff training and developing care plans.

Finally, concerning how well-led the service is, Orchard Gardens fosters a positive and open culture where both residents and staff feel comfortable sharing their views. Regular audits and an action plan demonstrate a commitment to continuous improvement. The registered manager has established strong working relationships with local health and social care providers. While the report notes that records of remaining medicine quantities were not always accurate, thorough checks confirmed correct medicines were administered. The provider is actively working to make the premises more dementia-friendly in appearance.