Gormanach House

This report provides an overview of Gormanach House, a care home registered to support up to six individuals with learning disabilities and autism. The inspection, conducted in December 2018, assessed the service against key CQC standards. The findings indicate that Gormanach House is designed and operates with values that promote independence and inclusion, allowing residents to live fulfilling lives. The report details specific observations across five crucial areas of care provision, offering insights into the quality of support offered.

In terms of safe care, relatives consistently reported feeling their family members were safe, with staff demonstrating a clear understanding of risks and how to mitigate them. Robust recruitment practices were in place, ensuring staff suitability, and sufficient numbers of staff were available to meet residents' needs. Medicines were managed securely and administered by trained staff, with infection control measures followed diligently. Emergency plans were in place, and accidents were recorded with follow-up actions taken to prevent recurrence.

The effectiveness of care at Gormanach House was highlighted by staff's strong understanding of the Mental Capacity Act and their ability to apply its principles in practice. Residents' needs and preferences were thoroughly assessed before admission, and care plans were developed accordingly. Staff received comprehensive and relevant training, with ongoing support and regular competency reviews. The environment was well-adapted to support individuals with autism, offering calming spaces and avoiding overstimulation.

The service was found to be caring, with staff consistently demonstrating kindness, consideration, and respect for residents. Staff effectively communicated with residents, understanding various forms of communication including sign language. Residents were actively supported to maintain their independence, with opportunities to make choices and participate in daily activities like preparing meals and cleaning their rooms. Personalised care plans reflected individual needs and preferences.

Regarding responsiveness, Gormanach House provided personalised care that truly reflected residents' unique needs, interests, and preferences. Care plans were regularly reviewed, and staff were proactive in actioning any necessary changes. Residents were encouraged to engage in meaningful activities tailored to their interests, and a clear and accessible complaints procedure was in place to ensure residents' voices were heard.

Finally, the service was well-led. The management actively collaborated with external organisations to ensure best practices were followed and the quality of service was continuously improved. Effective monitoring systems were in place, and feedback from residents and staff was used to drive positive changes. Staff felt supported, valued, and understood the service's ethos, with the registered manager being seen as approachable and supportive. The service also maintained appropriate communication with the CQC regarding significant events.