Murach House

This report details the findings of an inspection conducted on 18 July 2018 at Murach House, a care home registered to accommodate up to six individuals, all of whom were residing there at the time of the visit. This was the first inspection since the service's registration in August 2017. The inspection assessed how well the service supports people to live as ordinary a life as any citizen, with a focus on choice, independence, and inclusion. The report overall reflects positively on the service's operations and the care provided to its residents.

On safety, residents are protected from harm, with robust systems in place for safeguarding and risk assessment. Staff have a clear understanding of their responsibilities to report concerns, and regular monitoring of health and safety and infection control procedures ensures a secure environment. Medicines are managed safely and efficiently, and contingency plans are in place for emergencies.

In terms of how effective the care is, residents' needs are thoroughly assessed before admission to ensure the service is a good fit. Staff receive specialist training and ongoing support, which helps them to effectively meet individual needs. Residents have a healthy and balanced diet and their legal rights are protected through a strong understanding and application of the Mental Capacity Act.

The service is caring, with staff demonstrating kindness and respect for residents' dignity and privacy. Residents are supported to develop their daily living skills and independence, and staff are attuned to individual communication needs. Relationships with important people in residents' lives are actively maintained and supported.

Regarding how responsive the service is, care plans are personalised and detailed, guiding staff on the specific support each resident requires. A variety of activities are offered, tailored to individual interests and preferences, ensuring residents can engage in meaningful pursuits. There are clear procedures for handling and investigating any complaints received.

Finally, the service is well-led, characterised by a positive culture and a strong commitment from staff to person-centred support. Effective quality assurance systems are in place to monitor and drive improvements. Residents, relatives, and staff are involved in the service's operation, and their feedback is valued and acted upon.