Kent House Residential Home

This report from the Care Quality Commission (CQC) provides an overview of Kent House Residential Home following an inspection on 07 February 2023. The inspection focused on key areas to assess the quality of care provided to residents. Overall, the report highlights significant improvements made at the home since the last inspection, with residents and their families expressing satisfaction with the care received. The service aims to provide a supportive and safe environment for older people and those living with dementia.

Regarding safety, residents reported feeling secure and well-protected from harm. Improvements have been made to ensure risks are thoroughly assessed and managed, with effective reviews of incidents and proactive measures to prevent recurrence. Staff are well-trained in safeguarding and know how to report any concerns, fostering a safe environment for residents. Medication is managed securely, and infection control practices are robust, ensuring the well-being of both residents and visitors.

In terms of how effective the care is, residents are supported to maintain their health and well-being, with staff actively collaborating with healthcare professionals. Needs are thoroughly assessed before admission, and care plans are developed collaboratively to ensure individual preferences are met. Staff possess the necessary skills and training to provide compassionate care, and new staff undergo comprehensive inductions. The home also focuses on providing nutritious and enjoyable meals, catering to individual dietary requirements and preferences.

Concerning the caring aspect, residents expressed happiness and satisfaction with the staff, describing them as helpful, friendly, and genuinely caring. Staff are noted for their gentle approach when supporting residents, and relatives feel confident in the quality of care provided. Residents are encouraged to maintain their independence and are supported in making choices about their daily lives, ensuring their dignity and autonomy are respected.

In relation to being responsive, the service adapts to meet residents' needs, with ongoing plans to redecorate bedrooms and improve accessibility, particularly for those living with dementia. Residents are encouraged to personalise their rooms, making them feel more at home. The home also facilitates visits from family and friends, promoting social connections and a sense of belonging for residents.

However, the report notes that the service is not always well-led. While an experienced manager has been appointed to lead the service in the interim, there is an ongoing process to find a permanent registered manager. This area indicates a need for continued focus on leadership and management consistency to ensure the ongoing high quality of care and the development of an open and supportive culture for staff.