Cleveland House

Cleveland House is a residential care home situated on the ground floor of an adapted building in Broadstairs, providing personal care and support for up to six adults who have learning disabilities and autism. The latest CQC inspection highlights a dedicated and consistent staff team that knows residents well, but points out several important administrative and environmental areas requiring prompt attention to ensure proper standards are met.

When it comes to safety, the service needs to make several practical improvements. Inspectors found certain environmental hazards that had not been properly mitigated, such as a ligature point in a bedroom, storage items creating trip hazards, and flammable materials kept near electrical equipment. Furthermore, medicine storage temperatures were not managed correctly for two weeks, record-keeping around medication administration lacked detail, and infection control measures fell short due to missing hygiene supplies like soap and towels, alongside broken cleaning and toilet facilities.

The daily care provided is effective and well-organized, supported by thorough needs assessments before admission and proper staff inductions. Residents enjoy a balanced diet of their choice, have access to necessary healthcare professionals such as dentists and mental health teams, and live in rooms personalized with their own belongings and helpful visual prompts.

Residents experience genuinely caring support from a familiar team of staff who understand their individual routines, preferences, and communication methods. Families shared positive feedback, noting that staff treat residents with kindness, respect their personal space, and help them maintain meaningful daily lives.

The service is responsive to individual needs, offering a good balance of structured daily routines and varied activities tailored to personal interests. Residents frequently participate in gardening, shopping trips, swimming, and visits to theme parks, supported by staff who pay close attention to personal habits and communication styles.

In terms of leadership, governance processes require strengthening because internal audits failed to catch the safety, medicine, and infection control issues mentioned above. However, the registered manager is approachable, acts with integrity, and is supported by staff who feel confident in the home's overall management and direction.