Kentwood House

Kentwood House provides care and nursing for up to 32 individuals, including those with complex nursing needs and dementia. This inspection report reflects recent assessments by the Care Quality Commission (CQC) focusing on the home's safety, effectiveness, caring approach, responsiveness, and leadership. The aim is to offer families a clear picture of the home's performance and the quality of care delivered.

In terms of safe care, inspectors found that risks to residents are now better identified and managed, with improvements noted in emergency evacuation plans and infection control measures. Staff are knowledgeable about safeguarding and medication is handled safely and securely. However, there is a need for more detailed guidance in care plans for specific health conditions to further enhance support.

Regarding effective care, the service has made significant progress. Residents are supported in a highly personal way, with staff demonstrating a deep understanding of individual preferences and needs. The home ensures residents have choice and control over their daily lives, from meal selections to how and when they receive personal care, and their communication needs are met effectively.

The caring aspect of the service is highlighted by positive interactions observed between staff and residents. People describe staff as kind, attentive, and friendly, feeling safe and trusted in their care. There is a positive culture within the home, with staff respecting residents' wishes and preferences, and supporting them in ways that maintain their dignity and identity.

The home has become more responsive to residents' needs. Improvements have been made in ensuring care is person-centred and meets individual preferences. Residents have choices regarding their activities and daily routines, and staff actively support them in maintaining their interests and identities, fostering a calm and friendly environment.

In terms of being well-led, while the provider is open and honest, there are areas requiring improvement. The leadership needs to enhance the detail in mental capacity assessments and ensure more comprehensive guidance is available for staff regarding specific health needs. Although the provider has a system for reviewing DoLS applications, clarity in documenting how decisions are reached in assessments is essential for robust governance.