Kingsleigh

This report from the Care Quality Commission (CQC) provides an overview of Kingsleigh, a care home offering accommodation and personal care for up to 67 older people, including those with dementia. The inspection focused on the home's infection prevention and control measures, particularly in light of the pandemic. It details how the service is managed, the effectiveness of its care, how staff interact with residents, how responsive it is to individual needs, and the overall leadership.

On safety, the home has robust infection prevention and control procedures in place, with staff using personal protective equipment correctly and the premises maintained to a high standard of cleanliness. Regular testing for both staff and residents is conducted, and clear protocols are followed for isolation if needed. Measures are also in place to manage potential outbreaks effectively.

In terms of how effective the care is, the home supports residents in accessing necessary healthcare treatments, maintaining good links with local health services. Staff have received comprehensive support and guidance during challenging times, being encouraged to voice any concerns.

Regarding caring practices, the report notes that despite restrictions on indoor visits, staff facilitated family contact through phone and video calls, and made exceptions for end-of-life care. The home's staffing model aims to provide consistent support and minimise the risk of infection spread.

On responsiveness, the home adapted its visiting policies to ensure safety during the pandemic, while still striving to keep residents connected with their families. When residents displayed symptoms or tested positive for Covid, they were supported to self-isolate, either in their rooms or on their own units.

In terms of being well-led, the management team has implemented measures to mitigate risks and ensure compliance with infection control standards. The staffing structure is designed to provide continuity of care and reduce the risk of cross-infection, with staff demonstrating flexibility.