Kippingtons Nursing Home

This report from the Care Quality Commission (CQC) provides an overview of Kippingtons Nursing Home, detailing an inspection conducted in August 2022. The inspection focused on ensuring the safety and leadership of the care provided to residents. It examines how the home manages risks, handles medication, upholds infection control, and fosters a positive, well-managed environment for its residents and staff.

On safety, while many areas were well-managed, there were specific instances requiring attention. For example, a nurse was observed not washing hands between administering medication, and a person at risk of choking did not have a sufficiently detailed care plan, though this was promptly addressed by the manager. The home generally assessed and managed health risks effectively, and residents reported feeling safe and respected.

Regarding effectiveness, the report indicates that residents' health needs were mostly met by competent staff. The home worked with healthcare professionals to improve care and residents were supported to make choices about their lives in the least restrictive way possible. Feedback from residents and relatives highlighted the staff's kindness and competence.

In terms of how caring the service is, residents and their families consistently provided positive feedback about the staff. People felt well-known by the carers and appreciated their patient and kind approach. Visitors were welcomed, and residents were able to maintain their social connections.

The responsiveness of the service was also noted positively, with residents and relatives feeling comfortable raising concerns or making suggestions, confident in the management's ability to address issues. The home kept families updated on their loved ones' care and collaborated well with external health and social care professionals.

Finally, concerning how well-led the service is, the management team demonstrated a strong understanding of their responsibilities and actively worked to improve the service. Quality assurance processes were in place, with plans to address identified shortfalls, such as transitioning to an electronic care system. The management fostered an open and inclusive culture, ensuring staff were informed and recognised for their efforts.