L and S Care Homes Limited - 3 York Terrace

3 York Terrace in Birchington is a small residential home providing personalized care for up to three younger adults with learning disabilities. The home offers a familiar and settled environment where residents have lived for several years, supported by a dedicated team that knows them well. The recent CQC inspection highlights a generally positive atmosphere and strong foundational practices, while also identifying specific operational areas that require attention.

Residents live in a safe and secure environment where individual risks are thoroughly assessed, maintenance checks are up to date, and medicines are managed properly. Staff understand how to protect people from harm, know individuals' routines well, and maintain appropriate staffing levels to ensure everyone receives necessary one-to-one support.

The home faces challenges regarding formal staff development and legal compliance around decision-making frameworks. Specifically, staff have not received refresher training for eighteen months, and regular formal supervision meetings have lapsed. Additionally, management needs to properly assess residents' capacity and secure legal authorizations for the constant supervision and restrictions currently in place.

Daily care is delivered with genuine warmth, respect, and attention to personal dignity. Staff understand residents' individual communication styles, take time to ensure privacy, and actively involve families in care planning and reviews.

Support is tailored to each person's unique needs, routines, and preferences, helping residents maintain stability. Individuals are encouraged to participate in a structured program of daily activities both inside the home and out in the local community, supported by established links and robust complaint procedures.

The home operates with clear oversight from the registered manager, and daily communication among staff is strong. While administrative processes like audits are in place, the management team must prioritize updating staff training and supervision to ensure consistent long-term leadership.