Longview

This report details the findings of an inspection by the Care Quality Commission (CQC) at Longview, a residential care home. The inspection assessed the home's performance across five key areas: safety, effectiveness, care, responsiveness, and leadership. Overall, the report highlights the home's commitment to providing a supportive and safe environment for its residents. It acknowledges areas where the home excels, while also identifying opportunities for further development to ensure the highest quality of care is consistently delivered to all individuals.

On safety, residents generally felt secure and well-looked after, with staff receiving appropriate training and following good recruitment practices. Systems were in place to minimise infection risks and learn from incidents, and medication management was handled by trained staff. However, there was an issue noted where not all safeguarding referrals were initially raised as required, though the management has since reviewed and improved these procedures.

In terms of how effective the care is, residents were supported to make choices and control their lives, with care delivered in their best interests and in the least restrictive way possible. Staff were consistently available and described as a good team, with new staff receiving comprehensive inductions. The home also demonstrated robust infection control measures and ensured safe visiting practices were maintained.

The care provided at Longview was described as person-centred, with residents expressing happiness and complimenting the staff's attentiveness and respect. Staff understood their roles and felt supported, contributing to a positive atmosphere. The home facilitated visits and ensured residents could maintain connections with their loved ones, adapting to evolving guidance.

Regarding responsiveness, the service actively sought feedback from residents and their families through various channels, including surveys and meetings. Staff were proactive in addressing individual needs and preferences, such as adjusting meal and snack times to encourage weight gain. The home also engaged with external healthcare professionals to ensure comprehensive resident support.

Finally, on how well-led the service is, the registered manager had implemented systems to monitor and review care quality regularly. They demonstrated an understanding of their duty of candour and a commitment to open communication. The home fosters a positive culture, and staff reported job satisfaction. While leadership has reviewed performance and addressed areas for improvement, there was an identified need to ensure safeguarding and falls audits accurately reflected data.