Millard House

This report provides an overview of the CQC inspection of Millard House, a residential care home for individuals aged 65 and over. The inspection assessed the service against key areas of care quality to ensure residents are safe, effective, caring, responsive, and well-led. Overall, the findings indicate a consistently good standard of care, with residents and their families reporting positive experiences. The report highlights the dedication of the staff and management in creating a supportive and safe environment for all who live at Millard House.

On safety, residents feel secure and well looked after, with risks effectively identified and managed. Staff are trained and vigilant in protecting residents from abuse and ensuring their well-being. In terms of how effective the care is, residents' needs are well assessed and met, with staff possessing the necessary skills and knowledge to provide high-quality support. There is a slight point of improvement noted regarding the availability of fresh fruit on the tea trolley. When it comes to caring, staff consistently treat residents with kindness, dignity, and respect, fostering a warm and personal atmosphere. Residents are actively involved in their care choices and feel comfortable expressing their views. The service is responsive, with care plans tailored to individual needs and preferences, and a proactive approach to resident engagement and activities. While concerns raised by relatives have been addressed, as demonstrated by the resolution of issues regarding drink provision and clothing, the report notes the service is implementing a recognised framework for end-of-life care. Finally, in terms of how well-led the service is, the management team demonstrates strong leadership and a commitment to person-centred care. Staff feel well-supported and approachable, and the service actively engages with residents, families, and professionals to ensure continuous improvement and maintain high standards.