Millfield Care Home

This report from the Care Quality Commission (CQC) provides an assessment of Millfield Care Home following an inspection in March 2018. The inspection reviewed the overall quality of care and services provided, focusing on five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The findings indicate that the home generally provides a good standard of care across these categories, with residents and their relatives expressing positive experiences.

In terms of safety, residents reported feeling secure and well-cared for, with appropriate safeguarding policies and staff training in place. Staffing levels were found to be sufficient to meet resident needs on the day of inspection, and robust procedures were in place for medication management, risk assessment, and infection control, although staffing levels on one unit were noted as needing continued monitoring due to high resident needs.

Regarding the effectiveness of care, the home maintains comprehensive care records and effective monitoring systems for resident wellbeing, including food and fluid intake. Staff receive thorough induction and ongoing training, with regular supervision sessions to support their development. The service also operates in compliance with the Mental Capacity Act and Deprivation of Liberty Safeguards.

The caring aspect of the service was highlighted by residents who described staff as kind and attentive, with interactions observed as friendly and respectful of privacy and dignity. Residents and their relatives are actively involved in care planning and reviews, and the home encourages independence and respects individual choices and beliefs.

In terms of responsiveness, staff are noted to be attentive to residents' needs, with care plans that are person-centred, detailed, and regularly updated. A variety of activities, outings, and events are offered, and residents' end-of-life wishes are clearly documented. The home also handles complaints effectively and has received compliments.

Finally, the service is well-led by a manager who was in the process of registering with the CQC. Staff feel well-supported by management, and regular supervisions and team meetings are conducted. The management actively seeks feedback from residents and implements quality assurance systems, including regular audits with action plans to address any identified issues.