Highgrove

Highgrove provides short stay respite care for individuals with learning disabilities, including those with complex needs. This recent inspection by the CQC found the service to be consistently well-regarded across all key areas. The report highlights a commitment to personalised support that respects individual choices and promotes independence, with staff demonstrating a deep understanding of each person's needs and preferences. Families have expressed strong confidence in the care provided, noting the friendly and supportive atmosphere within the home.

On safety, the home ensures people are protected from harm through robust safeguarding procedures and thorough risk assessments. Staff receive appropriate training to manage complex behaviours, and regular checks on equipment and the premises contribute to a secure environment. Medication is managed safely, and infection control measures are in place to minimise the spread of illness.

In terms of how effective the care is, staff are well-trained and equipped with the skills needed to support individuals with specific needs. Comprehensive induction programmes and ongoing development opportunities ensure staff are competent and feel supported. The service actively works with healthcare professionals and has developed resources, like easy-read health guides, to empower individuals and promote well-being.

Regarding how caring the service is, staff interactions are consistently positive, respectful, and compassionate. People are treated with dignity and are encouraged to maintain their independence and routines. The home fosters a relaxed and friendly atmosphere, with efforts made to keep families well-informed and involved in their relative's care through communication books and regular updates.

In terms of how responsive the service is, care plans are highly personalised, taking into account individual needs and wishes for short stays. Staff carefully match individuals who may be staying at the same time to ensure a harmonious environment. The service actively promotes social engagement and personal development through a variety of recreational and learning events, as well as individually tailored activities.

On how well-led the service is, there is a clear vision for the service, and the management team works collaboratively to improve provision. Quality monitoring systems are in place to oversee the service, and any identified areas for development are actively addressed. Staff are aware of their responsibilities and feel supported by the management team.