Moordean

This report details an inspection of Moordean, a care service for six adults with complex needs, focusing on their personal care and accommodation. The inspection assessed how well the service meets the needs of its residents, with a particular emphasis on their safety, effectiveness of care, the compassionate nature of staff, responsiveness to individual needs, and the quality of leadership. The findings indicate a service that is not only meeting regulatory standards but is excelling in several key areas, suggesting a positive and supportive environment for its residents.

On safety, the service demonstrates a strong commitment to preventing harm, with detailed risk assessments that are regularly reviewed and used as working documents. Staff are well-trained in positive behavioural interventions, which helps to reduce anxieties and challenging behaviours, contributing to a safer environment. Recruitment practices are robust, ensuring staff have the right skills and attitude, and medicines are administered competently.

In terms of how effective the care is, staff possess a deep understanding of the residents' individual communication styles, moods, and needs. They receive regular supervision and training, equipping them with the necessary skills to support residents' health and wellbeing effectively, including understanding their responsibilities under relevant legislation.

Regarding the caring aspect, residents build good relationships with staff, feeling comfortable and well-treated. They are consistently treated as individuals with their views actively sought and incorporated into care planning, ensuring their privacy and dignity are respected throughout their care journey.

The service is highly responsive to residents' needs, employing personalised care and flexible support methods. Clinical reviews are frequent, with positive behavioural therapists and external professionals utilising research-based interventions to ensure positive life outcomes for residents. The team innovatively uses data collection to understand resident preferences and proactively addresses any concerns or complaints promptly and effectively.

Finally, the service is exceptionally well-led. The provider's vision and values are clearly embedded in daily practice, fostering a culture that combats social exclusion and values each resident's unique experiences. The leadership team works collaboratively with staff and external specialists to promote community inclusion and positive risk-taking, constantly monitoring and evaluating the effectiveness of interventions through verifiable data. Staff wellbeing is also a priority, with management addressing the challenges of intense work.