Newington Court

This report from the Care Quality Commission (CQC) provides an overview of Newington Court, a care home offering accommodation, residential, and nursing care for up to 58 older people. The inspection, which took place in April 2018, assessed the service against key quality indicators. It follows a previous inspection where improvements were needed, and this report details the progress made. Residents and their families shared their experiences, and the inspection team reviewed care plans, staff records, and the overall environment to assess the quality of care provided.

On safety, the home has made significant improvements. Residents feel safe, and staff demonstrate a strong understanding of safeguarding procedures. Risk assessments are thorough, medicines are managed securely, and safe recruitment practices are followed. While controlled drug record-keeping on the ground floor showed initial issues, these were promptly rectified.

In terms of how effective the care is, staff are well-trained and supported, with ongoing professional development. They understand and apply the Mental Capacity Act, ensuring residents' choices are respected. Residents receive timely medical assistance, and mealtimes are designed to promote wellbeing with a variety of choices available, catering to diverse dietary needs.

Regarding caring practices, staff are consistently described as cheerful, kind, and patient, building good rapport with residents. The atmosphere is calm and relaxed, and residents are treated with dignity and respect. Visitors are welcomed at any reasonable time and speak positively about the care their relatives receive.

Concerning how responsive the service is, care plans are personalised and kept up-to-date with residents' assessed needs. Activities are provided to engage residents, and residents are supported to maintain independence. The home has a clear complaints policy, and feedback from residents and relatives is actively sought and listened to.

On how well-led the service is, systems are in place to monitor quality effectively. Staff and relatives have confidence in the management team, and staff feel well-supported. Confidentiality is maintained, and residents' personal records are stored securely. Staff are aware of whistleblowing procedures, ensuring concerns about poor practice would be addressed appropriately. The premises are well-maintained and decorated to support residents living with dementia.