North Lodge Care Home

This report provides an overview of the CQC inspection at North Lodge Care Home, evaluating its performance across key areas of care. The inspection found that significant improvements have been made since the last review, with the service now meeting legal requirements and demonstrating good practices in resident well-being and operational management. The findings highlight a commitment to resident safety, effective care delivery, and a positive living environment.

On safety, the home has successfully implemented measures to identify and mitigate risks, such as ensuring bedrails are used safely and managing choking risks through specialist advice. Medicines are managed well, and robust infection control procedures are in place to protect residents and visitors. Residents feel safe and confident that staff will address any concerns they raise promptly.

In terms of how effective the care is, North Lodge has made notable progress in respecting residents' rights and ensuring their choices are supported. The home now consistently applies for Deprivation of Liberty Safeguards when necessary and uses recognised assessment tools to understand residents' needs, including the risk of pressure ulcers. Residents are supported to maintain a balanced diet, and staff work collaboratively with healthcare professionals to ensure prompt and appropriate medical attention.

Regarding caring, the report indicates that residents feel well-supported by the staff. People described staff as trustworthy, kind, and helpful, with many residents personalising their rooms to make the service feel like home. The atmosphere at mealtimes is noted as relaxed and friendly, with staff joining residents at the dining table.

Concerning how responsive the service is, residents and their relatives are involved in care planning and menu choices, with suggestions being incorporated. Staff are attentive to individual preferences and needs, ensuring residents receive care at their own pace. The home has also adapted its building and garden to meet residents' needs, with ongoing redecoration plans.

Finally, on how well-led the service is, the registered manager demonstrates strong leadership. Staff feel supported, are clear about their roles, and feel that regular quality checks are conducted and shortfalls addressed. The home actively seeks and uses feedback from residents, relatives, and staff to drive further development and improvement. Staff recruitment processes are robust, ensuring that only suitable individuals are employed.