Northenden House

This CQC inspection report for Northenden House provides an overview of the care and support provided to residents. The inspection focused on key areas to ensure the service is safe, effective, caring, responsive, and well-led, with the aim of assessing improvements made since the last review. The findings indicate positive developments in the home's operations and care delivery.

On safety, residents are well-protected, with robust systems for managing medication, including detailed records and regular audits. Safeguarding procedures are strong, and staff are well-trained to identify and report concerns, leading residents to feel secure. Risk assessments are thorough, allowing for positive risk-taking such as community access, and essential health and safety checks are completed regularly. While infection control measures are effective, there's a suggestion for a dedicated domestic staff member to enhance the focus on care.

In terms of how effective the care is, residents receive kind and person-centred support. Staff understand individual needs and respond appropriately, with 24-hour access to nursing staff and good collaboration with external healthcare professionals. Medicine management is secure and well-oversighted.

The care provided is consistently kind and tailored to each person's needs. Staff are attentive and responsive, and residents have access to necessary healthcare professionals.

Regarding responsiveness, the service actively promotes individual independence and choice in care and daily life. Care plans are up-to-date, and staff effectively use positive behaviour support strategies to manage challenges. The home actively involves residents in their care planning and service delivery, with initiatives like "success" plans celebrating individual progress.

Finally, on how well-led the service is, leadership has fostered a positive and person-centred culture. Managers and staff have a clear understanding of their roles, and the introduction of senior support workers has positively impacted activity planning and staff supervision. The service demonstrates a commitment to learning and improvement, actively seeking and acting on feedback from residents, staff, and relatives. While the registered manager is transitioning, the service is well-supported by experienced staff and external consultants.