Number 9 Anson

Number 9 Anson is a nursing home in Manchester that provides personal and nursing care for up to 20 adults with enduring mental health needs, with 15 people living there at the time of the inspection. The recent CQC inspection highlights a supportive environment where residents and their relatives consistently praise the attentive staff, clean premises, and flexible daily routines tailored to individual preferences. The report reflects a well-run home focused on personal choice, community access, and effective multi-agency partnerships, alongside a few specific areas noted for ongoing operational improvement.

Residents were generally kept safe through proper risk assessments, safeguarding procedures, and appropriate staffing levels, though inspectors recommended following best practice to directly observe individuals taking their prescribed medicines.

Care was delivered effectively by well-trained staff who understood individual needs and worked closely with local health professionals, while the home was actively sourcing specialized breakaway training to help staff safely manage physical altercations.

The service proved to be deeply caring, with staff building relaxed, positive relationships with residents, respecting their privacy and dignity, and maintaining close communication with families and advocates.

Support was highly responsive to personal routines and choices, featuring personalized care plans, flexible daily schedules that accommodated late risers, and tailored one-on-one activities and outings in the local community.

Leadership was strong and visible, supported by active quality assurance systems, regular safety audits, and daily handover meetings where incidents and best practices were thoroughly discussed by the management team.