Oak Mount Care Home

The recent CQC inspection report for Oak Mount Care Home highlights the positive experiences of residents and their families. The report generally finds the home to be a safe, effective, caring, responsive, and well-led service, with residents and relatives expressing high levels of satisfaction with the care provided. Staff are noted for their kindness, thoughtfulness, and respect for privacy and dignity.

On safety, the home maintains robust recruitment processes and has sufficient staff to meet residents' needs. Risks to health and wellbeing are identified and managed, with a thorough approach to investigating incidents. Medicines are well-managed, and staff are trained in safeguarding. There was a minor point regarding a toilet not being thoroughly cleaned, which was addressed promptly, and the provider is reviewing their fire risk assessment consultant.

In terms of how effective the care is, residents receive comprehensive assessments before admission, ensuring their needs can be met. They have good access to healthcare services and preventative care. Staff are skilled in monitoring health and making necessary referrals. Consent is consistently sought for daily care, and the home operates in line with the Mental Capacity Act. While staff training is extensive, supervision frequency and formal appraisals were noted as areas for policy review to better reflect current practice, which the provider has since addressed.

Regarding caring practices, residents and their families consistently praise the staff for their kindness, empathy, and gentleness. Staff are adept at supporting residents through anxieties and offering compassionate reassurance. The home environment is welcoming, and residents' rooms are personalised. Staff actively involve families and friends, creating an open visiting policy.

In terms of responsiveness, staff know residents very well, understanding their individual preferences and needs, including communication. Residents are encouraged to stay active through varied activities both at home and in the community. Families know how to raise concerns, and the home is receptive to feedback.

Finally, on being well-led, the management team actively monitors quality through various systems and uses feedback for improvement. Issues identified during the inspection were addressed promptly. Both staff and residents speak highly of the registered manager and provider, who are seen as approachable and supportive. The home has also made improvements to its garden accessibility.