Oakfield Croft

Oakfield Croft is a purpose-built nursing home providing care for up to 60 people aged 65 and over. This report details the findings from the Care Quality Commission's first inspection of the service. The inspection focused on assessing the safety, effectiveness, caring nature, responsiveness, and leadership of the home, with the aim of providing families with a clear overview of the service's performance.

In terms of safety, the home is well-maintained and clean, with staff appropriately using personal protective equipment and adhering to infection control guidance. While medication administration records are generally well-kept, there were some areas identified for improvement regarding the detail in guidance for specific medicines and the recording of topical cream applications.

Regarding effectiveness, care plans accurately reflect individual needs, and staff are well-trained and supported to deliver high-quality care. People are supported to maintain their health, enjoy varied meals, and access necessary healthcare services. The home's design, including ensuite rooms and adapted bathrooms, effectively meets residents' needs.

The caring aspect of the service is highlighted by positive feedback from residents and their families, who consistently describe staff as compassionate, kind, and respectful. Staff demonstrate a deep understanding of residents' individual preferences and needs, actively involving them in their care decisions and promoting their dignity and independence.

In terms of responsiveness, care is personalised and reviewed monthly, with regular communication with families. The home offers a range of engaging activities and purpose-built facilities like a cinema and café, ensuring residents have opportunities for social interaction and enjoyment. Communication needs are also assessed and met effectively.

Finally, the service is well-led, with a robust quality assurance system and regular audits in place. Staff feel supported by approachable managers, and recruitment processes are thorough. The home demonstrates a commitment to continuous improvement, addressing any identified shortfalls promptly to ensure the best possible care for residents.