Oakland (Rochdale)

This summary offers a snapshot of the recent CQC inspection for Oakland (Rochdale). The report details how the care home performed across key areas, providing an overview for families considering the service for their loved ones. Overall, the inspection found that residents feel safe and well-supported, with relatives echoing these positive sentiments. The findings highlight a commitment to quality care and a well-managed environment.

On safety, the home ensures residents are protected from harm. There are sufficient staff to meet needs, and safeguarding procedures are well understood by the team. Accident records are consistently documented, and learning from incidents is evident. The home maintains high standards of cleanliness and infection control.

In terms of how effective the care is, residents' needs are assessed and met through personalised support plans. Staff receive good training and supervision, ensuring they have the skills to deliver care. Healthcare needs are addressed promptly, with timely referrals to external professionals when required.

When it comes to caring, residents are treated with kindness, dignity, and respect. Staff are described as compassionate and knowing the residents' individual preferences. People are encouraged to make choices about their care and maintain their independence, fostering positive relationships.

Regarding how responsive the service is, care plans are detailed and personalised, ensuring individual needs and preferences are met. Communication needs are well understood and supported, with clear systems in place. While residents generally engage well with activities, some feedback suggests a desire for more consistency, though this is being addressed with recruitment for a dedicated coordinator.

Finally, on how well-led the service is, there is a positive and open culture within the home. Leadership actively seeks feedback from residents, relatives, and staff through various channels. Quality is monitored through robust systems, and action plans are in place to drive continuous improvement.