Oaklands

Oaklands is a residential care home that provides support for five individuals with learning disabilities, autism, and other complex needs. This report from the Care Quality Commission (CQC) details the findings of an inspection conducted in October 2023, aiming to assess the quality and safety of care provided. The inspection covered key areas to ensure residents receive appropriate, person-centred support within a well-managed environment. The overall findings provide families with insights into the service's performance across various critical domains, reflecting the dedicated care and proactive management in place.

On safety, the home demonstrates strong protective measures. Staff are well-trained in safeguarding, understand various forms of abuse, and confidently report concerns. Risks are thoroughly assessed and managed, including those related to individual health needs, daily activities, and potential emergencies, with clear plans in place. The service operates within the Mental Capacity Act, ensuring people are supported in decision-making and their liberty is protected when necessary. Safe recruitment practices are followed, and medication is managed securely and in line with best practice. Infection control measures are robust, assuring the safety of residents, visitors, and staff.

In terms of how effective the care is, residents receive kind and compassionate support that respects their privacy and dignity. There are sufficient staff with the necessary skills and knowledge, including specific training in learning disabilities and autism, to meet individual needs effectively. Staff know residents well, understanding their triggers and providing support during distress. Each resident has a key worker with whom they have built positive relationships, and choices are consistently offered regarding daily support and activities, with a strong emphasis on recreational and social engagement.

Regarding caring practices, residents are described as flourishing, with relatives expressing confidence in their safety and wellbeing. The care staff are noted for their kindness and compassion, treating residents' rooms as their personal space and the house as their home. Staff are skilled in communicating with residents in ways that acknowledge their individual needs and feelings. The home ensures that residents are supported to be as independent as possible, promoting their strengths and well-being through busy and active lives.

The responsiveness of the service is evident in how it supports people's independence and choices. Residents are encouraged to make decisions about their lives, supported by staff in the least restrictive way possible. Health needs are monitored, and necessary healthcare is accessed promptly. The service prioritises social and recreational events, ensuring residents have active and fulfilling lives. Communication with relatives is positive, with families feeling well-informed and able to contact the service easily to discuss any matters.

In the domain of being well-led, the service benefits from consistent and stable management provided by a registered manager, supported by a strong management team. The culture is positive, inclusive, and person-centred, with both staff and residents feeling valued. The management team is approachable and actively involved in the daily life of the service. Systems are in place for continuous learning and improvement, including open and honest communication when things go wrong. Residents and their families are actively involved in decision-making, and staff feel heard and supported, fostering a strong team spirit and a commitment to achieving happy lives for the residents.