Oaklands House Care Centre

Oaklands House Care Centre offers a supportive and well-managed environment for individuals living with dementia and related health conditions. This recent inspection report highlights the home's commitment to providing a safe, effective, caring, responsive, and well-led service. The staff have a good understanding of how to keep people safe, with robust recruitment processes and safe medication management systems in place. Care plans are in place and staff follow them, ensuring everyone receives the support they need.

In terms of how effective the care is, staff have access to updated training, including an online system, and receive regular supervision. They demonstrate a strong understanding of the Mental Capacity Act, ensuring decisions are made in residents' best interests. Nutritional needs are well met, with the chef providing tailored meals, and an activities program offers both group and individual sessions, complemented by external entertainers. The home also supports individuals and their families through an end-of-life care pathway.

The service is commended for its caring approach, with staff observed to be kind, dignified, and respectful of residents' wishes. Positive relationships are built, and residents feel comfortable and well-looked after. Staff make regular checks, especially on those unable to use call bells, and ensure care is delivered in a way that maintains dignity. Communication with residents is described as person-centred and supportive.

Regarding responsiveness, the home ensures residents remain mentally stimulated through a varied activities program. They also provide essential support for end-of-life planning, working closely with families during this sensitive time. A clear and accessible complaints procedure is in place, and compliments are also recorded, indicating that feedback is valued.

On how well-led the service is, the registered manager has implemented systems to monitor the service and drive improvements, supported by positive feedback from senior staff about their commitment. Audits are conducted regularly to inform actions and drive positive change. A recent resident and relative survey also provided positive responses regarding the quality of service received. While the overall findings are positive, it is noted that some policies from external providers are recommended for updating to reflect the specific location of Oaklands.