Oakridge House Care Home with Nursing

This report summarizes the findings of a recent inspection at Oakridge House Care Home with Nursing. The inspection reviewed how well the home is run, focusing on the safety, effectiveness, caring nature, responsiveness, and leadership of the service. It's noted that improvements identified in previous inspections have been sustained. The home provides nursing and personal care for up to 91 residents, including those over 65 and individuals living with dementia, with 79 people using the service at the time of inspection.

Regarding safety, residents are protected from harm, with risks thoroughly assessed and managed, and staff are well-trained in safeguarding. Building safety checks are consistently performed, and emergency procedures are clear. Staffing levels are adequate, and recruitment processes are robust, with no reliance on agency staff. Infection prevention and control measures are in place and effective, ensuring a clean environment. The home also ensures visitors can connect with loved ones without restriction.

In terms of effective care, residents are supported to maintain maximum choice and control over their lives, with staff always acting in their best interests and using the least restrictive methods. Feedback from residents and their families is actively sought, with results shared, and visitors are welcomed. Staffing levels are sufficient to meet residents' needs safely, and the home has a stable team without needing agency staff. Recruitment practices are safe and training is provided.

The caring aspect of the service is highlighted by residents and their families feeling safe and well looked after. Staff are described as friendly and welcoming, creating a homely and family-like atmosphere where residents feel cared for and engage in activities. There's a strong emphasis on open communication and the ability to raise concerns without fear.

Responsiveness at Oakridge House involves ensuring residents have enough staff to support them safely, and the home has a stable recruitment process with no issues or use of agency staff. Staff receive appropriate training for their roles and feel well-supported by management, able to contribute ideas for improvements. Regular staff meetings occur, and the team is highly regarded as a good place to work.

Finally, on being well-led, the service has improved its quality monitoring systems with a new electronic oversight system, enhancing transparency and tracking of actions. Different senior managers review key areas, providing diverse perspectives on quality and safety. A clear management structure is in place, and staff feel their concerns are heard. Efforts are made to involve residents and families in feedback, with initiatives like one-on-one sessions and coffee mornings fostering engagement. The home has positive community links, with local nursery visits being a highlight.