Old Shenfield Place

Old Shenfield Place is a residential care home that offers support to older people and those with disabilities, including some living with dementia. This report summarises findings from a recent inspection, highlighting areas of strength and opportunities for development to ensure the best possible care for residents. The inspection aimed to provide an overall assessment of the service and assure families of its quality.

On safety, while residents generally felt secure and infection control measures were robust, there were some areas needing attention. Specifically, not all staff recruitment processes fully met legal requirements, and there was an instance where a safeguarding concern was not reported to the authorities as promptly as it should have been. Additionally, staffing rotas needed to be better adjusted to account for residents attending external appointments, which occasionally led to reduced availability of care staff.

In terms of how effective the care is, Old Shenfield Place excels. Residents' needs are regularly assessed and care plans are personalised to reflect their wishes and choices. Staff are well-trained and supported, ensuring they have the skills to provide effective care. Residents receive nutritious meals and have access to necessary healthcare services, with strong collaboration between the home and external health professionals.

The caring aspect of the service is a significant strength. Residents consistently reported feeling well-treated, respected, and valued by the staff, who demonstrated kindness and compassion in their interactions. The staff team fosters an open, inclusive, and respectful atmosphere, ensuring residents are involved in decisions about their care and feel comfortable expressing their views. Privacy, dignity, and independence are actively promoted.

Regarding how responsive the service is, it effectively meets residents' needs. Care plans are person-centred, giving residents choice and control over their lives and preferences. The service is well-organised in its delivery of care, ensuring individual needs are met consistently and promptly. Residents are supported to maintain relationships and social interactions, and a clear complaints system is in place.

In terms of how well-led the service is, there are some areas for improvement. While the team is generally positive and supportive, the oversight of the service's quality assurance processes requires strengthening. The registered manager needs to ensure complete oversight, including prompt reporting of incidents to relevant authorities. A recommendation has been made for the provider to review and enhance their staff recruitment processes and staffing arrangements.