Seven Arches Nursing Home

This inspection report for Seven Arches Nursing Home by the Care Quality Commission (CQC) provides an overview of the service's performance, focusing on key areas of care delivery. The inspection was prompted by some concerns received about staffing, risk management, infection control, and overall management. Despite these initial concerns, the inspectors found no evidence that residents were at risk of harm. The report details the findings in relation to safety and leadership, offering insights into the home's operational standards and care practices.

Regarding safe care, residents' needs were thoroughly assessed and managed with effective risk reduction strategies in place. Staff were recruited safely with all necessary checks completed, and there were sufficient staff members to meet residents' needs, ensuring timely support. Infection control measures were robust, with up-to-date policies and procedures, and the effective use of personal protective equipment. The home also demonstrated a commitment to learning from incidents, with thorough investigations and implemented training to address any concerns, such as unexplained bruising.

In terms of effective care, while this specific area was not the primary focus of this focused inspection, the overall findings suggest positive outcomes. Residents were supported to maintain their independence and choices, with care provided in a way that was least restrictive and in their best interests. The service had systems to manage medical needs, including wound care and the prevention of pressure sores, with appropriate equipment and regular monitoring.

The caring aspect of the service was highlighted by residents and relatives who spoke positively about the staff's kindness and attentiveness. Residents felt safe and reassured by the staff, particularly during procedures like using hoists. Staff expressed that they cared about the residents and felt a sense of team.

The responsiveness of the service was evident in how staff facilitated residents' preferences, such as accommodating specific times for appointments like hair styling, ensuring these fit with individual routines. Communication with relatives was also highlighted as a positive, with regular updates provided.

Concerning the well-led aspect, staff expressed high morale and felt supported by the registered manager, describing a positive and collaborative working environment. The registered manager was seen as a good role model, actively resolving issues and working inclusively. The service had clear processes for quality assurance and risk management, including regular audits and staff supervisions, ensuring continuous improvement. The provider actively supported the registered manager, fostering an environment where concerns could be raised.