Seton Care Home

This report details an inspection of Seton Care Home, a service providing accommodation and personal care for up to 12 older people. The inspection focused on assessing the overall quality and safety of the care provided. The findings indicate that residents generally experience a high standard of care, with staff demonstrating kindness, compassion, and a thorough understanding of individual needs. The service is praised for its proactive approach to risk management, its commitment to infection control, and the supportive environment fostered by the management.

On safety, residents told inspectors they felt safe, and systems were in place to protect them from harm. Staff were knowledgeable about safeguarding, medicines were administered safely, and infection control practices were robust. The home environment and equipment were also found to be safe and well-maintained, with clear emergency plans in place.

In terms of how effective the care is, residents' needs were assessed and met, leading to good outcomes and a good quality of life. Staff received appropriate training and support, ensuring they had the skills to meet residents' needs effectively, with a focus on person-centred care and choices in diet and daily activities.

The caring aspect of the service was highlighted, with residents expressing happiness with the staff's kind and compassionate attitude. Staff knew individual preferences well, treated residents with dignity and respect, and actively encouraged privacy and independence, ensuring residents felt content and well-supported.

Regarding how responsive the service is, residents' needs were consistently met through well-organised and personalised care. Staff understood individual likes, dislikes, and preferences, enabling residents to have control and independence in their lives. The home also provided meaningful activities and supported residents in engaging with their community and personal interests.

Finally, concerning how well-led the service is, management demonstrated a strong commitment to providing high-quality, person-centred care. Staff felt listened to and supported, understanding the service's vision. The home fostered a culture of continuous learning and improvement, actively encouraging feedback from residents, relatives, and staff to enhance the service.