Orangery Care Home

Manor Place Nursing Home was inspected by the CQC on April 10th and 11th, 2018. This report provides an overview of the findings across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The inspection aimed to assess the overall quality of care and ensure the home meets regulatory standards. The report highlights several strengths, with particular attention paid to the safeguarding of residents, the effectiveness of care planning, and the caring nature of the staff.

Regarding safety, residents are protected from abuse, and staff are knowledgeable about their roles in safeguarding. Risks have been thoroughly assessed, with care plans in place to manage them. The home has sufficient, suitable staff, and robust processes are in place for safe medicine administration. The environment is clean, and staff are trained in infection control. Learning from incidents is actively pursued to prevent recurrence.

In terms of how effective the care is, residents' needs are assessed prior to admission, and care is delivered according to best practice. Staff receive appropriate training and supervision to ensure they have the necessary skills. Nutritional and fluid needs are met, and staff collaborate effectively with external healthcare professionals. The home is undergoing refurbishment to better meet residents' needs, and legal requirements for those lacking capacity to consent are being met.

The service is caring, with staff treating residents kindly and ensuring their comfort. Residents are consulted about their care and offered choices, with management ensuring these choices are consistently offered, particularly regarding meal options. Residents' privacy, dignity, and independence are respected by the staff.

On how responsive the service is, residents receive care from staff who understand them as individuals, although care plans are being updated to fully reflect this. Residents' needs for social and spiritual stimulation are met. Complaints are listened to, acted upon, and used to improve the service, and residents receive good end-of-life support.

Finally, in relation to how well-led the service is, residents are cared for in a positive culture where staff feel valued. There is a clear management structure, and legal responsibilities are understood. Residents are involved in the service through meetings and surveys, and robust processes are in place to monitor quality and drive improvements. Staff work collaboratively with external agencies.