Pilgrims View

Pilgrims View is a care home that provides support for up to 44 older people who do not require nursing care, some of whom are living with dementia. This report details the findings of an unannounced inspection on 21 November 2017, which assessed the service against five key areas. The inspection found that the home continues to provide a good standard of care, building on the positive outcomes from the previous inspection in 2015. The registered manager, though on holiday during the inspection, has established effective leadership, ensuring staff focus on delivering high-quality care and support.

In terms of how safe residents are, the home has maintained a strong focus on safety. Staff are well-trained and aware of their responsibilities regarding safeguarding, with clear procedures in place to report any concerns. Medication is managed safely and administered as prescribed. Recruitment practices are robust, ensuring suitability of staff, and there are sufficient staff on duty to meet residents' needs safely, with a low use of agency staff. The environment is safe and well-maintained, with comprehensive plans for emergencies and business continuity.

Regarding effectiveness, the care provided is well-planned and personalised. Residents have up-to-date, individual support plans that are regularly reviewed, ensuring staff have the necessary information to meet their needs effectively. Staff receive regular training and supervision. Residents are supported to maintain their health, including adequate nutrition and access to healthcare services, and the home fosters an enriching environment, particularly for those living with dementia, with activities designed to stimulate and engage.

The care delivered is noted for its kindness and respect. Staff treat residents with dignity and ensure their privacy is maintained. Residents are empowered to have choice and control over their lives, with support provided in the least restrictive way possible. Feedback from residents and visitors indicates they feel well looked after and comfortable with the staff.

In terms of how responsive the service is, residents' needs are thoroughly assessed before they move in, ensuring the home can meet their requirements. Activities are available to encourage engagement, and the management team responds promptly and appropriately to any changes in residents' needs. The home has a clear complaints procedure, and residents feel comfortable raising concerns if necessary.

Finally, looking at how well-led the service is, the registered manager provides good leadership, with a focus on staff development and ensuring a positive care experience. There are systems in place for regular audits and reviews to ensure quality and safety, and feedback from residents and staff is actively sought and used to make improvements. Records are consistently maintained and robust, supporting effective management of the service.