Lavenders

This report from the Care Quality Commission (CQC) provides an overview of Lavenders, a care home in West Malling, Kent. The inspection focused on evaluating the safety, effectiveness, caring nature, responsiveness, and leadership of the service. Residents and their families generally shared positive experiences, describing the home as friendly and homely, with staff being very nice and providing amazing care. The environment was noted as clean and well-maintained, with ongoing investment to ensure comfort and safety. Specific areas for improvement were identified in medicine management and the detail of risk assessments, which the home's management promptly addressed.

Regarding how safe the service is, while the environment and equipment are safe and well-maintained, and infection control practices are strong, some aspects of medicine management require improvement. Specifically, dated checks on opened medicines and discrepancies in tablet counts were noted. The CQC also highlighted that while risks were assessed, the detail in some guidance for staff could be enhanced, and night shifts were occasionally perceived as rushed.

In terms of how effective the care is, residents' needs are well-assessed and regularly reviewed, leading to good outcomes. Staff are knowledgeable, skilled, and supported in their professional development through various training opportunities. People are supported to make choices about their diet, with special diets catered for, and those at risk of malnutrition are monitored. Health needs are proactively managed with good links to healthcare professionals, and staff follow their guidance effectively.

When considering how caring the service is, residents are treated with dignity and respect. They are encouraged to maintain their independence and are supported to make their own daily decisions. Staff build good relationships with residents, showing kindness and compassion, and having time to spend with them. Residents feel well-treated and supported, and they have developed new friendships within the home.

In terms of how responsive the service is, residents are consulted about their preferences and how they wish to spend their time, with a range of activities provided to suit different interests. Adjustments are made to ensure inclusivity for those with sensory impairments, and opportunities exist for community outings. Residents and their families know how to raise concerns and feel confident they would be addressed.

Finally, looking at how well-led the service is, the provider and registered manager are visible and approachable. Regular checks and audits are conducted to ensure quality and safety, with identified shortfalls addressed. Feedback from residents and relatives is actively sought and used for continuous improvement. Staff feel supported by management and have opportunities for feedback.