Harpwood House

Harpwood Care Home, located in Sevenoaks, Kent, was recently inspected by the Care Quality Commission (CQC). This report summarizes the findings of that inspection, focusing on how the home ensures the safety and leadership of its care services. The overall aim is to provide families with a clear understanding of the home's performance and the experiences of its residents.

On safety, residents and their relatives consistently reported feeling safe and happy, with staff described as kind and gentle. Care plans and risk assessments are comprehensive and up-to-date, with staff demonstrating excellent knowledge of individual needs. Medicines and infection control are managed safely, and lessons are learned when issues arise. Environmental risks are also well-managed, and the home operates within the principles of the Mental Capacity Act. Recruitment processes are robust, ensuring staff are safely hired.

In terms of how effective the care is, the report indicates that residents receive care and treatment from staff who know them well. Medicines are managed safely, and infection control measures are in place, including effective use of PPE and access to testing. Lessons are learned from incidents, with thorough investigations and actions taken to prevent recurrence.

Regarding caring practices, residents and their families expressed that their loved ones are happy and well-cared for. Staff are described as kind, gentle, and amazing, consistently showing compassion and respect. Residents are supported to have maximum choice and control over their lives, with staff acting in their best interests.

On responsiveness, the service ensures people receive care and treatment that meets their needs. Staff are knowledgeable about safeguarding and how to report concerns. Relatives are kept informed of any changes to their loved one's care, with regular communication regarding any problems.

In terms of how well-led the service is, a positive culture is promoted, with staff, residents, and relatives encouraged to share their views. The registered manager is described as professional and knowledgeable, fostering good teamwork. The provider understands and acts on their duty of candour, being open and honest when things go wrong. Regular audits and quality monitoring processes are in place, and necessary notifications are made to the CQC. While feedback surveys are generally positive, some residents expressed difficulty reading the newsletter due to its format, which the management is addressing.