Westbank Care Home

This report summarises the findings of an inspection at Westbank Care Home, a service providing nursing and personal care for up to 40 people. The inspection focused on key areas to ensure residents receive high-quality care. Overall, the inspection found that Westbank Care Home is a well-managed service where residents feel safe and well-supported by dedicated staff. The report highlights several positive aspects of the care provided, while also noting areas for continued development to further enhance the resident experience.

On safety, residents and their families reported feeling secure, with staff demonstrating a good understanding of safeguarding procedures and effectively managing risks. Medicines and infection control processes were handled safely, and the home benefits from sufficient staffing levels to meet residents' needs.

In terms of how effective the care is, residents are supported to make decisions about their lives and their independence is encouraged. Care plans are detailed and up-to-date, providing staff with the necessary information to deliver safe and personalised support.

Regarding caring practices, people using the service and their relatives spoke very positively about the staff, describing them as kind, patient, and understanding. Residents feel their dignity is maintained, and they are supported in the least restrictive way possible.

In terms of responsiveness, the home has systems in place to ensure people's needs are met, with clear communication and involvement in care decisions. Feedback mechanisms are being developed to gather resident and family views more systematically, and the management team is proactive in addressing concerns.

Finally, on how well-led the service is, a positive and supportive culture has been established, with a clear commitment to continuous improvement. The management team is approachable and fosters good teamwork. While feedback on food quality indicated a need for improvement, the management team quickly implemented plans to address this.