Manordene

This CQC report provides an overview of Manordene, a care home that offers personal and nursing care for up to 22 residents. The inspection focused on infection prevention and control measures, particularly in light of the COVID-19 pandemic, and assesses how well the home is managed to ensure resident safety and well-being. The report details specific practices and procedures in place to maintain a secure and healthy environment for everyone living and working at Manordene.

Regarding safety, the home demonstrated strong infection prevention and control procedures, ensuring visitors were kept safe and that shielding and social distancing rules were followed. They also assured us that people were admitted safely and that personal protective equipment was used effectively. The premises themselves promoted safety through their layout and hygiene practices, with arrangements in place to prevent or manage any potential outbreaks.

In terms of how effective the care is, the report indicates that the home has robust infection control training for staff, reinforcing procedures with visual aids throughout the building. They have implemented enhanced cleaning schedules and ensured adequate ventilation to maintain a hygienic environment.

On the aspect of caring, the home was closed to visitors during the inspection period due to COVID-19, adhering to government guidelines. There were procedures in place to support safe visiting when possible, including temperature checks and the use of a designated room.

Regarding how responsive the service is, staff were observed using personal protective equipment appropriately and disposing of it safely. The home also had an off-site arrangement for laundering bedding and towels, ensuring hygiene.

In terms of how well-led the service is, the manager actively participated in a local Clinical Commissioning Group forum, allowing for professional guidance and the exchange of views with other managers and healthcare professionals. This engagement demonstrates a commitment to continuous improvement and support.