Holywell Park

Holywell Park is an adapted country home in a rural area of Kent that accommodates up to sixty people, including those with dementia. The latest inspection highlights a high standard of personalized care that focuses on independence, wellbeing, and quality of life. The home features a dedicated wellbeing team and a lively activities programme designed to maintain strong links with the local community. While the overall findings are very positive, the report notes that further flooring and carpet improvements remain planned to better support residents living with dementia.

The home provides a safe environment with risk assessments in place, robust medicine procedures managed by trained nurses, and proper infection control measures. Staffing levels are regularly reviewed using a dependency tool to ensure adequate support and supervision.

Care and treatment lead to positive outcomes through well-documented care plans and thorough staff training, including inductions, supervisions, and clinical updates. Residents enjoy a nutritious and varied diet with individual preferences accommodated, though ongoing updates to flooring and decor for dementia needs are still in progress.

Staff build close, positive relationships with residents and their families, ensuring everyone is involved in care planning and decisions. End-of-life wishes are clearly discussed and documented in cooperation with external healthcare professionals.

The service is exceptionally responsive, offering a full range of past and present hobbies, community events, and tailored activities. Care is centered tightly around individual choices, wishes, and dietary feedback, such as arranging special visits from a local seafood van.

The service is led by a registered manager who works closely with the staff on a daily basis within an open and inclusive culture. Robust checks and audits are regularly carried out to maintain quality and safety, though the home continues to implement planned updates following previous areas identified for growth.