St Peters Row Delarue Close

St Peters Row Delarue Close is a small residential care home consisting of three houses, providing personal care and support for up to 15 adults with learning disabilities or autistic spectrum disorder. The service focuses on promoting independence, choice, and meaningful daily lives for everyone living there. Families speak very warmly about the care provided, noting that their relatives are treated as individuals and genuinely enjoy living in a comfortable, familiar environment supported by dedicated staff who know them well.

The service maintains a secure environment where people are protected from avoidable harm through thorough staff training, proper risk assessments, and secure recruitment practices, although minor details such as hoist sling sizes initially needed immediate updating. Medication management is handled with great care and precision, and the premises are kept clean with appropriate infection control measures in place, including precautions for Coronavirus.

Staff demonstrate strong skills and knowledge, having completed comprehensive inductions and ongoing training tailored to specific health needs like epilepsy, autism, and specialized nutrition. Care is effectively delivered with careful attention to balanced diets, changing physical needs, and regular access to various healthcare professionals.

Interactions between staff and residents are warm, respectful, and built on long-term trusting relationships. Relatives consistently praise the caring nature of the team, emphasizing that residents are supported to maintain their personal choices, privacy, and close ties with their families.

The service is highly responsive to individual needs, offering personalized support plans that reflect personal routines, goals, and aspirations. Residents are actively encouraged to engage in the local community, pursue hobbies, and enjoy holidays, while assistive technology is thoughtfully used to enhance their independence.

The home benefits from a passionate and stable staff team that feels well-supported and valued by the management. Leadership actively learns from events, such as reviewing fire drill procedures to ensure smooth evacuations, and continuously works to maintain a high standard of person-centred care.