Tonbridge House Care Home

Tonbridge House Care Home, inspected in October 2018, underwent its first review since registration. This report offers an overview of the home's operations, aiming to provide families with insight into the quality of care provided. The inspection covered various aspects, from the safety of the environment and staff to the effectiveness and compassionate nature of the care, ensuring the service meets the needs of its residents and is managed effectively.

In terms of safety, the home has robust systems to protect residents from harm, with risks thoroughly assessed and staff provided with clear guidance. Medicines are managed securely and administered with care, and staff recruitment processes ensure suitability. While the environment is well-maintained and infection control measures are in place, a minor medication error was noted where a liquid medicine was administered past its recommended opening date; immediate corrective action was taken, and pharmacy advice confirmed no adverse effects to the resident.

Regarding how effective the care is, residents receive person-centred assessments that are translated into comprehensive and up-to-date care plans. Staff are well-trained and supported, and residents are encouraged to maintain a balanced diet, with positive feedback on the food. The home's purpose-built design supports residents' mobility and dementia needs, and staff work collaboratively with healthcare professionals to meet all health requirements.

The care provided at Tonbridge House is described as caring, with staff demonstrating a strong understanding of residents' needs and interacting with them kindly and respectfully. Residents are involved in their daily care and the development of their care plans where appropriate. Independence, privacy, and dignity are consistently promoted, and visiting policies are welcoming to family and friends.

In terms of responsiveness, the service ensures that care plans are person-centred and regularly reviewed to reflect changing needs. Residents are supported to engage in activities they enjoy, and robust processes are in place for handling complaints, with feedback actively sought from residents and their families. The home also provides support for residents at the end of their life in line with their wishes.

On how well-led the service is, the management team fosters a positive and professional culture with a clear vision for high-quality care. They effectively manage quality, performance, and risks, with a strong emphasis on continuous learning and improvement. Both residents and their relatives are engaged with the home, and staff feel supported and encouraged to provide feedback. The management team actively builds community partnerships and collaborates with other agencies.