The Hollies Rest Home

This report from the Care Quality Commission (CQC) inspects The Hollies Rest Home, a residential care service for up to 31 older people, including those with dementia. The inspection was unannounced and focused on assessing the quality and safety of care provided. It covers five key areas: how safe, effective, caring, responsive, and well-led the service is. The report details the findings from conversations with residents, relatives, staff, and management, as well as a review of relevant records. Overall, the inspection aimed to ensure the home is meeting the expected standards for residential care.

On safety, the home ensures residents are protected from harm, with robust risk assessments in place for health and safety. Medicines are managed carefully, and there are sufficient staff numbers to maintain safety, with thorough recruitment practices in place. Any accidents or incidents are logged and learned from.

In terms of how effective the care is, residents' needs are thoroughly assessed before admission, and care plans are developed collaboratively with individuals and their families, respecting personal preferences. Staff are well-trained and supported, ensuring they can meet diverse needs, and residents are happy with the food provided.

People received support that was caring, compassionate, and kind. Staff treat residents with dignity and respect, maintaining their privacy, particularly during personal care. Residents are encouraged to be as independent as possible, and their wishes are actively sought and incorporated into care planning.

The service is responsive to residents' needs, ensuring their communication requirements are met. Staff engage residents in meaningful activities, and families are welcome to visit at any time. There is a clear complaints procedure, and residents' end-of-life care is managed with kindness and compassion.

Finally, the service is well-led, with a person-centred culture driven by a management team that receives positive feedback. Staff are committed to their roles, and robust audit systems are in place to monitor and improve the quality of care provided.