Fountains Lodge Care Home

The CQC inspection report for Fountains Lodge Care Home in July 2019 found that the service is providing a good standard of care across all key areas. This report details the findings of an unannounced inspection conducted in June 2019, building on previous assessments. It involved speaking with residents, relatives, and staff, as well as reviewing care records and operational procedures to evaluate the overall quality of the service.

On safety, residents are well-protected from harm. Robust systems are in place for safeguarding, including staff training on recognising and reporting abuse, and thorough audits of any concerns. Risks to residents' health and safety are identified and managed effectively, with measures like specialised mattresses and temperature-controlled water ensuring comfort and preventing accidents. Medicine management is safe and compliant with guidelines, supported by regular audits and secure storage. Staffing levels are sufficient, with a clear recruitment process ensuring only suitable individuals are employed, and regular checks maintain professional standards for nurses. Infection control is excellent, with high standards of hygiene observed throughout the home and staff adhering to preventative measures. The home has also learned from incidents, implementing actions to prevent recurrence and consulting with professionals when necessary.

In terms of how effective the care is, residents' outcomes are consistently good. Staff have received improved and more detailed supervision, ensuring their performance is reviewed and professional development is supported. New staff undergo comprehensive induction and "shadow shifts," while all staff receive regular refresher training on essential topics like dementia care and first aid. Care planning is thorough, starting with pre-admission assessments to understand individual needs and preferences, including respect for protected characteristics. Residents are supported to eat and drink well, with varied meal choices and assistance provided by staff who gently encourage those who need extra help. Nutritional needs are monitored, with liaisons to healthcare professionals when concerns arise.

The service is caring, with residents and their relatives expressing satisfaction with the support provided. Staff are consistently described as courteous and polite, and they ensure residents' privacy and dignity are maintained. Care is person-centred, with efforts made to present information accessibly and support residents in pursuing their interests. The home demonstrates robust arrangements for managing complaints, ensuring that concerns are addressed effectively. End-of-life care is provided with compassion, aiming to ensure a pain-free death.

Regarding responsiveness, residents are supported to have maximum choice and control over their lives, with care provided in the least restrictive way. The accommodation is well-maintained and provides a comfortable environment. The home has robust systems for managing complaints, ensuring residents' feedback is heard and acted upon. People are consulted on the development of the service, indicating a commitment to continuous improvement and resident involvement in shaping their environment and care.

Finally, the service is well-led, with quality checks consistently completed to ensure the service runs effectively. There is a focus on promoting good teamwork and meeting all regulatory requirements. The registered manager and regional director actively monitor the service through audits, identifying areas for learning and improvement. Residents and their relatives feel their views are considered, contributing to a positive and supportive environment within the home.