Polefield Nursing Home

Polefield Nursing Home has undergone an inspection by the Care Quality Commission (CQC). This report summarises the findings across key areas of care provided at the home. The inspection focused on ensuring that residents receive safe, effective, caring, responsive, and well-led services. The overall assessment reflects the home's commitment to providing a positive living environment, while also identifying specific areas where further development is recommended. This summary aims to provide families with a clear overview of the home's performance.

On safety, the home ensures residents are protected from avoidable harm, with safe medication management and robust recruitment practices. Staff follow infection prevention guidelines, though there is a recommendation for improved equipment storage to prevent potential trip hazards. In terms of how effective the care is, residents consistently receive good outcomes and their feedback confirms satisfaction with support, with staff demonstrating collaborative working relationships with healthcare professionals. There are plans to address outdated training and make necessary improvements to the home's decor and layout.

Regarding caring, staff are described as kind and caring, fostering a positive culture where residents feel supported. The home operates within the principles of the Mental Capacity Act, ensuring decisions are made in residents' best interests. However, the service is not always well-led, with some inconsistencies in governance. This includes a need for more timely follow-up on safeguarding concerns and improved oversight of incident reporting, with two incidents requiring notification to the CQC after the inspection. The introduction of a deputy manager role and the provider's proactive response to concerns are positive steps towards enhancing leadership.