Priestnall Court

Priestnall Court's recent inspection report highlights a service that has made significant improvements since its last review. The inspectors focused on the overall quality and compliance of the care provided over three days in November 2017, noting that the home is now meeting regulatory requirements in several key areas. This inspection confirms that the home is well-positioned to provide a safe and effective environment for its residents, building on the action plan put in place after previous concerns.

Regarding safety, the home has implemented robust recruitment procedures to ensure only suitable individuals are employed, and medication is managed safely and as prescribed. Risk assessments are clear and regularly updated, providing staff with guidance to minimise potential hazards.

In terms of how effective the care is, residents are supported by a suitably skilled and trained staff team who have access to necessary professional healthcare guidance. Staff understand their roles in promoting residents' best interests and ensuring they can make informed decisions about their support.

On the aspect of caring, staff interactions with residents were observed to be dignified and respectful of privacy. Residents themselves reported feeling comfortable and well-cared for by kind and compassionate staff members.

In relation to how responsive the service is, residents' needs are assessed before care begins, and they are encouraged to participate in reviewing their support plans. Staff demonstrate a good understanding of residents' individual needs and report any concerns promptly to management.

Concerning the well-led aspect of the service, while the registered manager is in place and staff feel supported, there is still scope for improvement. The quality assurance systems are being utilised, but the provider acknowledges further work is needed to enhance their expertise in auditing health and safety practices. The report indicates continued commitment to refining these processes.