Rotherbank

This report from the Care Quality Commission (CQC) details the findings of an inspection of Rotherbank Residential Care Home. The inspection assessed how well the home was performing across five key areas: safety, effectiveness, caring approach, responsiveness to needs, and leadership. The overall aim of the report is to provide an independent evaluation of the quality of care provided to residents, helping families make informed decisions. The inspection took place in August 2019.

On safety, the home ensures residents are protected from harm with sufficient staff on duty and robust recruitment procedures. Safe practices are evident in medicine management, infection control, and safeguarding, with staff trained and aware of their responsibilities. Risk assessments are consistently reviewed and managed, and the premises are well-maintained and secure.

In terms of how effective the care is, residents' needs are assessed before admission, leading to personalised care plans that are regularly reviewed and updated. Staff receive appropriate induction and ongoing training, with regular supervision and appraisals supporting their development. Residents are supported to maintain a balanced diet, with clear preferences noted and dental care managed.

Regarding the caring nature of the service, residents and their relatives expressed very positive views, highlighting the kindness and respect shown by staff. Residents are actively involved in decision-making about their care, with their views valued and incorporated into service development. Staff consistently respect residents' privacy, dignity, and independence in all interactions.

When assessing how responsive the service is, it's clear that care plans are personalised, meeting individual needs, preferences, and routines. The home effectively supports residents with any communication needs they may have. A good range of activities is provided, catering to various interests and cultural preferences, helping to prevent social isolation.

Finally, in terms of how well-led the service is, the registered manager and manager are actively involved in the home's operation and are well-supported by their staff. Regular team meetings and a clear understanding of their regulatory responsibilities are in place. Audits are conducted to monitor and improve the service, ensuring a commitment to continuous improvement and high-quality care.